Essential numbers for assistance and/or access to city services:

3-1-1 is an easy-to-remember telephone number that connects local residents with highly trained Customer Service Representatives ready to help you with non-emergency City and County of San Francisco government matters. 

Just dial 3-1-1 or 415-701-2311 if calling from outside area code 415. 

There is also a 311 App. With the SF311 mobile app, City services are just a few taps away. Download the free app for Android or iPhone and easily request more than 20 popular City services including street and sidewalk cleaning, graffiti removal and pothole repairs. There is multi-lingual support and the app will help you match your request to the appropriate City agency. Learn more about the SF311 mobile app.

911 is for Police, Fire, and Medical Emergencies including:

  • Crime

  • Fire

  • Overdoses

  • Medical emergencies

  • Mental health crises 

There is also a non-emergency phone number to request assistance from the San Francisco Police Department: 415-553-0123.

PG&E
safetyactioncenter.pge.com

If you smell natural gas or suspect an emergency, leave the area immediately
and call 9-1-1.

If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.

24-hour Customer Service Line: 1-877-660-6789

24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002) 

More safety tips and community resources in an event of an emergency are available here.